Our Values
What makes AIG special or different from other prospective investors with whom you may be considering partnership?
Part of the answer lies in our ten core values that guide everything we do. They represent the principles by which we live and breathe every day. They are the beating heart of our business and what differentiates us!
We share them here in hopes they may resonate with you and your organization and that you may see potential synergies to a partnership with AIG!
Always do the right thing.
Integrity and ethics should never be situational or a matter of convenience. They should not vary based on financial result. They should never be optional. Integrity comes from a place of always striving to do the right thing. It is about whether it’s in the best interest of our customers or for the well-being of our team members. It’s about setting standards to which we are willing to be held accountable. It’s realizing that it’s always the right time to do the right thing.
Deliver excellence in everything we do.
Excellence is our BRAND. We never want to be satisfied with “good enough” standards. Passionately pursue excellence. Strive to deliver unprecedented customer service with compassion, respect and open communication. Pay attention to the details. It’s the intangibles, like relationships, really caring about our customers and for each other, and going above and beyond the call of duty, that differentiate us. Striving for greatness by delivering excellence ensures that we continuously improve.
Enjoy the journey.
Create fun – as a team, for our customers, with each other and with our families. Remember that enthusiasm is contagious. Make it comfortable and pleasant for our customers when dealing with us. Happy people make happy customers!
Embrace the team spirit.
Take care of each other and make our work environments nurturing, encouraging, motivating and inclusive. Celebrate our differences and leverage our respective strengths. Work together as a team to deliver results that cannot be delivered alone. None of us is better than any other. All of us are better than one of us. We all have different jobs to do with our own responsibilities, but it will always take teamwork to make the dream work! Always encourage and support one another. Be a friend to all your teammates and remember that it takes every function and job to do what we do right.
Build lasting relationships based on trust.
Earn trust with each other, our customers, our suppliers and our communities. Ensure our customers feel informed, confident and appreciated. Be known for your character and integrity. Always put our customers’ interests first and treat them as you would want to be treated. Be a long term thinker. Remember there are no small relationships.
Nurture your personal and professional life.
Strong teams are as committed to their personal lives as they are to their work. Keep family as a foundation in your life. Work hard and play hard. Take time to smell the roses. Share your work with your family, for they are an extension of the AIG family. Be home for dinner, make time for date night and enjoy time off.
Pursue growth and learning.
Knowledge is power. We grow as a company when we grow as individuals. Look for opportunities to improve everything we do, including our own abilities. At the very heart of AIG is a commitment to help every team member grow and develop. Our training and education opportunities include both job-specific and soft skills like leadership, communications and personal growth. We strive to have the smartest, best-trained people in the industry and to offer them ongoing development and support.
Generously give to others.
Give to your teammates, your customers, and your community. Be willing to share information for the betterment of our team and ultimately for the best interest of our customers. Be charitable. Help others in need with open hearts and open minds. Volunteer for your favorite charities. Generosity and focusing on others leads to fulfilling and rewarding lives.
Proactively communicate with everyone.
With our customers, our teammates, our suppliers and our business partners, always be proactive, not reactive. Treat every customer as if they are our only customer. In all of these relationships, work to resolve problems, not avoid them.
Be authentic, grateful and humble.
Be true to yourself and don’t forget where you come from. No matter the recognition or success you achieve, continue being you, stay grounded and be humble. Be thankful for the success that you have and never take it for granted. Success is not an entitlement. You have to earn it every day.